Hotel Housekeeping and Maintenance Reviews

housekeeping and maintenance performance review

Is this your hotel maintenance man?

 

Do you want to get more out of your hotel housekeeping and maintenance budgets? Pura can help.

 

How does the hotel housekeeping and maintenance review work?

Pura will stay at the hotel for a few days and complete a full review of your hotel Housekeeping and Maintenance operations. Once complete, our Consultant prepares a report and an action plan for the Head Housekeeper, the Maintenance Manager and if appropriate, their team.  As part of the review the Consultant coaches and mentors these teams through the action plan, giving tools, skills and guidance to improve the operation.

Who is it for?

General Managers who are concerned about their hotel maintenance and housekeeping spend can improve the bottom line by engaging us to work with Head Housekeepers and Maintenance Managers or technicians in any operation. In particular the review will  be useful for a newly appointed hotel Housekeeping or Maintenance Managers, new properties or properties going through periods of major change.

What will they learn?

The emphasis is on assisting the hotel’s existing Management team improve productivity and reduce cost by working more efficiently. With an outside impartial view of hotel Housekeeping and Maintenance, Senior Management will gain further insights into these operations. Pura will provide support and help along the way.

How long is it?hotel housekeeping and maintenance

The initial review and implementation of the action plan is between two and five days, depending on the size and complexity of the property. Follow up day visits after 2 – 4 months are recommended to ensure the action plan is on track, to adjust and tune the operation and offer further support and guidance to the hotel Housekeeping and Maintenance teams.

What are the benefits?

Following the review the action plan is copied to the General Manager clearly detailing where efficiency savings can be made. There are huge benefits to the hotel Housekeeping and Maintenance operations and as a whole. The results? Reduced external contractor costs, better internal labour and material costs, better guest satisfaction, more proactive maintenance, better linen management and more. The departmental manager gains confidence and this enables them to make decisions to improve financial and service quality performance. Management can be sure their hotel Housekeeping and Maintenance operation is working at its most optimal and productive pace.

What can you expect?

Clear guidelines on challenges in the hotel Housekeeping and Maintenance operations and how to fix them. Practical tools and methods to improve productivity, financial results and streamline the departments.

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